Gr99 is more than entertainment — it's a safe environment where your well-being always comes first.
Decide for yourself how much time and money you spend. gr99 lets you set daily, weekly, and monthly deposit limits — all under your control.
Use session reminders and cooling-off periods to avoid spending too much time playing. You decide how long you game.
Suspend your account for a set period whenever you feel you need to. Options range from 7 days to a permanent exclusion, always available.
View your full betting and gaming history from your account dashboard at any time. Analyze your own patterns and take a break whenever you feel it's needed.
Gr99 strictly prohibits anyone under 18 from registering or playing. Our KYC verification process ensures only adults can access the platform.
Reach out to our support team anytime with any gaming-related concerns. We are always ready to help.
gr99's Commitment: We want you to enjoy gaming — but always stay in control of your own life. Responsible play isn't a sign of weakness; it's a mature and conscious choice.
Responsible gaming means playing with awareness — where entertainment is the goal, not financial gain. At gr99, it means staying mindful of your time, money, and mental health, and keeping gaming in balance with the rest of your life.
Many people in Bangladesh are turning to online gaming as a form of entertainment, and that is perfectly normal. But like any pastime, gaming can become a problem when it gets out of hand. gr99 believes every player has the right to accurate information and a safe environment to play in.
Responsible gaming on our platform isn't an add-on feature — it's a core part of our service. Every player account comes with all the tools needed to stay in control of their gameplay.
Keep in Mind: Gaming is for fun — not as a source of income. Chasing losses by placing bigger bets is one of the earliest signs of addiction.
Healthy gaming habits keep people happy and in control. A responsible player typically shows the following qualities:
Gaming addiction usually develops gradually, not overnight. Watch out for these signs and act early if you notice them:
Spending over budget repeatedly
Spending much more time gaming than planned
Feeling irritable, restless, or low when you're unable to play
Hiding your gaming from family or friends
Placing larger bets to try to recover money you've lost
Neglecting work, studies, or family responsibilities
Taking on debt or cutting essential expenses to fund gaming
Withdrawing from social life and preferring to be alone
Urgent: If you notice three or more of the signs above, seek help now. That's not weakness — that's courage.
Gr99 gives you full control over your gaming experience. You can set any of the limits below at any time from your account settings:
Tips: Increasing a limit takes 24 hours to take effect, while decreasing one applies immediately. This is by design, giving you the space to make well-considered decisions.
Self-exclusion is the most powerful responsible gaming tool available. If you feel you need a break from gaming, gr99 will suspend your account immediately — no questions asked.
How to set up self-exclusion:
Log in and click on the "Responsible Gaming" option.
7 days, 1 month, 3 months, 6 months, or permanent exclusion — whichever works best for you.
Once confirmed, your account will be closed immediately.
You can also activate exclusion directly through our support team, without going through your account.
Important: During your self-exclusion period, gr99 will not send you any promotional offers or gaming advertisements. Your account cannot be reactivated before the exclusion period ends.
Gaming addiction affects not just the individual, but the entire family. If you believe someone close to you is gaming excessively, here are some steps you can take:
Asking for help takes courage. If you feel like gaming is getting out of control, do not try to handle it alone — seek professional support. The gr99 support team is always here and ready to provide advice and information.
For responsible play support, reach out directly through gr99's support channels. Our team of specialists will guide you in the right direction and help activate the tools you need.
Keep in Mind: Gaming is entertainment — not a solution to life's problems. A happy, healthy life comes before everything else.
Go through the questions below — if you answer "Yes" to most of them, it may be time to seek help.
Do you bet more to try to recover money you've lost?
Do you find it hard to stop gaming even when you want to?
Are your family or friends concerned about your gaming?
Have you borrowed money, or considered doing so, to fund your gaming?
Do you feel restless or down when you're not gaming?
Are you skipping work or studies to play?
If 2 or more answers are "Yes", talk to gr99 support.
These tools are always available to support responsible gaming at gr99.
Set your own daily, weekly, and monthly deposit limits.
Set how long you want to play in one session — your account will automatically pause when the time is up.
24 hours to 6 weeks — take a break whenever you need it, for as long as suits you.
Close your account immediately for a permanent or long-term exclusion.
View your full betting and gaming history — understand your own patterns.
Your gaming stats will appear on screen at regular intervals.
Our Commitment in Numbers
Frequently Asked Questions About Responsible Gaming
Join gr99 and enjoy gaming in a trusted environment. Use our responsible gaming tools to set your own limits on your own terms.